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Customer Relationship Management Solutions

Looking for sales automation or customer relationship management systems to drive increased revenues?

Customer Relationship Management Solutions
Customer relationship management (CRM) reduces costs and increases profitability by organising and automating business processes that nurture customer satisfaction and loyalty. CRMs deliver a holistic view of each customer that enables client-facing employees to make expedited and educated decisions about strategic efforts in the sales, marketing, and customer service fields.

The Certus Group is the only vendor in Bermuda that specialises in both Dynamics CRM and Salesforce.com to give you unbiased advice in choosing the best solution. We are also the only vendor on the island (in conjunction with our partner Fireminds) that has a local Bermudian consultant who has successfully delivered multiple CRM implementations.
Microsoft Dynamics CRM
Sales : You strive to outsmart and outpace your competition, so you understand how important it is to equip your people with the right CRM tools. Get the tools that make your internal processes simpler and easier - so your sales force can focus on what’s important – closing profitable business. Microsoft Dynamics CRM prepares sales teams to win by providing insightful. Dynamics CRM supplies a collaborative and connected intelligence platform to make your sales team quick, mobile and highly productive.

Customer Care: Support all facets of your customer service organisation, from contract management to marketing, with help from Dynamics CRM. Delight clients with a positive user experience by quickly resolving issues with real-time customer support. Give employees the tools to retain valuable customers:

  • Drive revenue with targeted products and products derived from customer insights.
  • Enhance customers' satisfaction by solving their problems on the first contact.
  • Increase efficiency by delivering tiered service levels based on customer value.

Microsoft Dynamics CRM is built to enable each person in your organisation to thrive. With the right system of engagement, you do more than inspire them. You enable them to do their best.

Marketing: Unleash your team's marketing potential with Microsoft Dynamics CRM delivering enterprise marketing automation and multichannel campaign management to fuel closed-loop business innovation. Technology: The Certus Group customises Microsoft Dynamics CRM working with our Bermudian clients to enhance the value of their relationships, help improve business relevance and fit, drive operational excellence, and increase business insights.
Salesforce.com
To grow revenue you need a Customer Relationship Management application that helps you track sales activity – every lead, opportunity, and customer. In today’s connected business environment, there’s no reason for a big up-front software investment that's expensive to install and maintain.

With Salesforce CRM applications, you can follow your customers and your budget at the same time from anywhere. You’ll be up and running in no time with the world's most proven and loved customer relationship management solution.

Salesforce organizes your accounts and contacts, leads and opportunities, forecasting, analytics, and contact management. It then integrates them into a powerful workflow that Certus helps you customise to your business requirements. Salesforce covers every customer touch point and every stage of the customer lifecycle. Sales activity tracking ensures instantaneous customer updates so there are no surprises. Salesforce makes it easy for you because everything is connected.

Today, over 100,000 of the world’s most innovative companies (large, medium, and small) use Salesforce to close bigger deals faster. Salesforce is easy, so your employees use it. It’s effective so they use it more – they use it to collaborate, mobilize, and grow revenue. Analysts, industry experts and (most importantly) salespeople agree: Salesforce = ease of use.

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